TRM WEBSITE PRIVACY STATEMENT

Effective Date: October 2025
Last Updated: October 2025  

Total Resource Management, Inc. (“TRM”) is committed to protecting your privacy. This Website Privacy Statement outlines how we collect, use, and safeguard your personal information when you visit our website. We comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), UK GDPR, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the California Consumer Privacy Act (CCPA/CPRA), and India’s Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable. 

Information We May Collect 

We may collect the following types of personal information: 

• Information you submit via forms, such as name, email address, phone number, company name, and job title. 

• Technical information, including IP address, browser type, operating system, referring URL, and device information. 

• Website usage data, such as pages visited, links clicked, time on site, and navigation paths. 

Cookies and Tracking 

Our website uses cookies and similar technologies. Cookies are small data files stored on your device to help improve your experience. We use both session cookies (expire when you close your browser) and persistent cookies (stored until expiry or deletion). 

We use cookies and similar technologies from TRM and third parties, including:
Google Analytics, Google Adwords, LinkedIn, Facebook, Hubspot and Pardot. 

These tools help us: 

• Analyze website traffic and user behavior. 

• Administer and improve the website. 

• Deliver targeted advertisements. 

You can manage or reject cookies via your browser settings, but this may affect your website experience. 

How We Use Your Information 

We use your data to: 

• Personalize communications. 

• Respond to inquiries and support requests. 

• Manage event registrations and communications. 

• Promote products, services, and events. 

• Provide content tailored to your interests. 

• Send notifications you request. 

• Share anonymized statistical data with trusted partners (no individual identification). 

• Comply with applicable laws, including India’s DPDP Act, where processing is based on your consent or necessary for specified legitimate uses as defined under the Act. 

We do not share your personal information with third parties for their own marketing without your explicit consent. 

Data Sharing and Security 

We share data only with trusted service providers bound by confidentiality. We maintain security measures to protect your data from unauthorized access. 

Links to Third Party Websites 

Our site contains links to third party websites. We are not responsible for their privacy practices and encourage you to review their policies. 

International Data Transfers 

If you are located outside the United States (U.S.), your personal data may be transferred to the U.S. for processing. In such cases, we ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data in accordance with applicable data protection laws. 

Before transferring personal data outside the European Economic Area (EEA), we conduct a Transfer Impact Assessment (TIA) to evaluate whether the legal framework of the recipient country ensures an adequate level of protection for your personal data. This assessment helps us determine if additional safeguards are necessary to protect your data in accordance with applicable data protection laws. 

For residents of India, by using our website and submitting your personal data, you consent to the transfer, processing, and storage of your personal data outside India, including to jurisdictions that may not provide the same level of data protection as India. We take reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Statement and applicable law. 

Data Retention 

We retain data only as long as necessary to fulfill purposes and comply with legal obligations. 

Your Rights 

Depending on your jurisdiction, you may have the following rights regarding your personal data: 

• Access: You can request a copy of the personal information we hold about you. 

• Correction: You can request correction of inaccurate or incomplete data. 

• Deletion: You can ask us to delete your personal data, subject to legal and contractual obligations. 

• Restriction: You may request that we restrict processing of your data in certain circumstances. 

• Objection: You can object to our processing of your data for direct marketing or legitimate interests. 

• Data Portability: Where applicable, you may request to receive your data in a structured, machine-readable format. 

• Withdraw Consent: If you have given consent for processing, you may withdraw it at any time without affecting prior processing. 

In India, under the Digital Personal Data Protection Act, 2023, you have the right to: 

• Access: Request confirmation and access to your personal data. 

• Correction and Erasure: Request correction of inaccurate data or erasure where it is no longer necessary for the purpose for which it was collected. 

• Grievance Redressal: Lodge a grievance with our designated Data Protection Officer. 

• Nominate: Appoint a nominee to exercise your rights in the event of incapacity or death.** 

To exercise your rights or for any questions about your personal data, please contact us at: marketing@trmnet.com. 

If you are located in India and believe your data rights have been violated, you may also raise a complaint with the Data Protection Board of India in accordance with the procedures set out in the DPDP Act. 

You may also lodge a complaint with your local data protection authority if you believe your data rights have been violated. 

Security 

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse.  

Legal Basis for Processing 

Where applicable, we process your data based on your consent, our legitimate interests, the performance of a contract, or to comply with legal obligations. 

Changes to This Policy 

We may update this policy occasionally. Changes will be posted here. 

Contact Us 

Questions or concerns? Email us at marketing@trmnet.com.